See spam scoresįor mail that's likely to be spam, you'll see a badge with its spam score in the preview pane of our web interface: Only mark folders to learn as spam if they're folders you manually move email to. That means future emails that aren't spam are now more likely to be incorrectly marked as spam, sent to your Spam/Junk Mail folder, and learned as spam. Imagine an email is incorrectly classified as spam, put in your Spam/Junk Mail folder, and then learned as spam. This can create a false positive feedback loop. Note: We recommend that you do not mark your Spam/Junk Mail folder to automatically learn as spam. Similarly, you can also help train your personal spam filter and increase the number of non-spam emails by following the above steps, but setting the folder's spam learning to not spam. They will automatically be fed to the our spam database (and later deleted, if you set the folder to auto-purge). Then, in your email client, move any spam emails you receive into that folder. If you'd like, you can also set it to auto-purge after a certain number of days. Tick off the option for spam learning and set it to learn any new messages as spam. Name the folder something like "Learn spam". Instead, you can create special folders in your account for us to scan once a day to learn spam and not spam. There’s no way to use our spam reporting system directly from a mail client. If it has, select it and click the Not Spam button so we can learn from the mistake (the message will be moved to your Inbox). Every so often, it's a good idea to check your Spam folder to see if anything you wanted has been accidentally flagged as spam. If you get a spam message in your Inbox, help us out by selecting it and clicking the Report Spam button. Check out the technical detail if you're interested in learning more. We perform a number of checks on incoming messages to see if they're spam. If you go to the Spam Protection screen, you can see how many spam and non-spam emails have been reported so far. It can only do so once it's been properly trained, though, which is why we have to wait until it has seen 200 of both spam and non-spam messages before it is activated. Because it's been trained by the exact messages you receive, your database is more accurate at marking spam than our general database. Once your personal database has seen more than 200 spam and 200 non-spam emails, we automatically start using it to filter your incoming mail. We also automatically train this with spam you've deleted permanently from your Spam folder, and non-spam you've moved out of your Spam folder. When you report spam that's slipped through our filters, or non-spam that we've mistakenly flagged, we feed this information into a database that's tuned just for you. Your personal spam databaseĮverybody's spam is different. If you send mail using non-Fastmail servers, you can add their hostnames to the SMTP hosts used field, which will make sure we don't incorrectly mark your mail as bounce spam. You can adjust this setting to do nothing or to discard these mails if you'd prefer. By default we move these mails into your Spam folder. When a spammer impersonates your email address, you can often end up with a lot of bounced mail being returned to you, bombarding you with backscatter spam. We can then use this information to determine the true sender of mail, which improves our spam detection for you. If you forward mail to Fastmail from other systems, use the forwarding hosts field to enter a list of all domain names you're forwarding from. You can also choose to automatically mark spam as read, and (anonymously) share your spam reporting data with other spam-fighting companies.
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Note: if you lower the threshold for considering a message as spam, it's more likely that a legitimate message will be mistakenly classified, so be sure to check your spam folder every so often. If you'd like greater control, you can use the Custom settings to refine further. This controls whether spam is moved to the Spam folder, or deleted, and whether mail from known spam hosts is blocked. Since most people find false-positives (where we mistakenly think a real email is spam) are much worse than false-negatives (where a spam message slips through to your inbox), we are reasonably conservative with our cut-off level.įor ease of use, we provide three levels in the Settings → Spam Protection screen: Basic, Standard and Aggressive, which adjust how we treat spam. Report spam and non-spam via an email clientĮvery email that arrives at your mailbox is checked against a list of criteria and given a score to show how likely we think the message is to be spam.With a little help from you, you can virtually eliminate spam from your Inbox. Fastmail uses many tools that help catch and stop as much spam as possible.